Getting help
Send bugs, how-to questions, account help, or feature requests directly from madphase. Replies arrive by email. You can also contact [email protected].
Contact support
Use Contact Support, Help → Report a bug, or Report this error on an error message. Review the draft, enter a reply email if signed out, and choose Send report. Your email app is not needed. Opening the draft does not submit it.
Report a bug
Include steps to reproduce, what you expected, what happened, your madphase version, and operating system.
Choose attachments
Review the Logs, Project and Project media checkboxes before sending. Only checked attachments are uploaded when you choose Send report. The upload limit is 20 MiB; you do not need to save or locate those files first. Help → Save diagnostic logs exports logs locally without sending a report.
Find logs
Use Open log file on a renderer error. Remove private details before sharing logs or screenshots.
Keep your report
Copy report makes a local text copy. Drafts and ticket confirmations stay available during the current session. If delivery is uncertain, keep the draft and choose Retry send to check the same request; do not start another report for the same issue.