Getting help

Send bugs, how-to questions, account help, or feature requests directly from madphase. Replies arrive by email. You can also contact support@madphase.app.

Contact support

Use Contact Support, Help → Report a bug, or Report this error on an error message. Review the draft, enter a reply email if signed out, and choose Send report. Your email app is not needed. Opening the draft does not submit it.

Report a bug

Include steps to reproduce, what you expected, what happened, your madphase version, and operating system.

Choose attachments

Projects, media, and logs are not included unless you select them. Select Project, Logs, or Project media to upload those files when you choose Send report. The upload limit is 20 MiB. You do not need to save or locate attachments first. Help → Save diagnostic logs separately exports logs to your computer without sending a report.

Find logs

Use Open log file on a renderer error. Remove private details before sharing logs or screenshots.

Keep your report

Copy report makes a local text copy. Drafts and ticket confirmations stay available during the current session. If delivery is uncertain, keep the draft and choose Retry send to check the same request; do not start another report for the same issue.

madphase 1.4.0